FAQ - Contract-related FAQs

  • Is it possible to see your storage rooms before the registration?

    Please click each location on the "LOCATION" page, and you can see the outside and inside of the facility, the inside of a room, and the details of the vacant rooms.  
    For more detailed images, we also offer the images of the Toritsu Daigaku location for reference. Please check "Indoor image" on the top of the PRIVATE STOCKROOM website.

    If you would like to visit a room actually, please click "Reserve" on each location page.
    Tour is available from 10:00 AM to 5:30 PM everyday except Mondays and National holidays.
  • What do I need to complete a contract?

    For individual contracts:
    ・The personal identification document required to pick up your key and entry card
    ・A valid credit card used for the payment 

    * In the personal identification document, your name, address and birthday must be written. The driver's license or the health insurance certificate is recommended.
    Other than these, please refer to the following question "How do I get my key and entry card?"

    For corporate contracts:
    ・Certificate of Seal Registration (issued within the past three months)
    ・A valid corporate credit card used for the payment 
     
  • What kind of fees are required when signing up?

    No deposit, key money or security deposit are required.
    In case the contract term is more than three months, there is no usage fee for the first month of your contract, and payment for two months (the second and third months following the contract month) should be completed in advance.

    In case the contract term is less than three months, payment for two months (the first and second months) should be completed in advance. 
  • How should I pay my usage fee?

    Only credit card payment is available.
    We currently accept the following credit cards: VISA, JCB, MasterCard, NICOS, AmericanExpress, 
    Diners Club.
    *Debit card and credit card issued abroad are not available.
    *For corporate contracts, you may choose account transfer as a way of payment.
      Please check with us for details.
  • How do I get my key and entry card?

    For individual contracts, the key is sent to you via registered mail using ID Confirmation Delivery (Special Type). 
    ID Confirmation Delivery (Special Type) provides for delivery only to the designated addressee. Either the post office will contact the addressee prior to the items arrival to arrange for delivery on the addressees chosen date and time, or the item can be sent to the addressees chosen post office for pick up, in which case the addressee must provide identification verifying the individual is the addressee.
    Please provide any one of the following identifying documents so that the post office can verify that the individual receiving the key is the contract holder. 

    <List of Documents Verifying Identification> One of the followings is required. (It must include address, name, and date of birth, and must be valid.)
    ・Passport
    ・Residency card
    ・Special permanent resident card
    ・Alien registration certificate (Status of residence must be listed as "Special Permanent Resident")
    ・Driver's license
    ・ Individual Number Card (or Basic Resident Register Card with photograph)
    ・Photo identification issued by government offices or special corporations
    ・Health insurance, national health insurance or seaman's insurance card
    ・Mutual aid association membership card
    ・Public pension book
    ・Pension handbook
    ・Certification of driving history (It must be issued after April 1st, 2012)
    ・Certificate of eligibility with photo, issued by a public agency (Rehabilitation certificate, physical disability certificate, etc.)

    For details, please refer to the following link:
    http://www.post.japanpost.jp/service/standard/one_add_en.html

    Note that key and entry card cannot be received if the name and address shown on the identifying document provided differs from that on the contract.
    The contract holder must receive ID Confirmation Delivery (Special Type) in person; a proxy may not be used.
  • What should I do in case I lost my key or entry card?

    They will need to be re-issued. Please contact us via our website or phone.
    The following re-issue fees will be charged upon completion of the process:

    ・Key re-issue: 5,000 yen (before tax)
    ・Entry card re-issue: 2,000 yen (before tax)
  • How do I get my key?

    For individual contracts, the key is sent to you via registered mail using ID Confirmation Delivery (Special Type). 

    ID Confirmation Delivery (Special Type) provides for delivery only to the designated addressee. Either the post office will contact the addressee prior to the items arrival to arrange for delivery on the addressees chosen date and time, or the item can be sent to the addressees chosen post office for pick up, in which case the addressee must provide identification verifying the individual is the addressee.
    Please provide any one of the following identifying documents so that the post office can verify that the individual receiving the key is the contract holder. 



    List of Documents Verifying Identification (must include address, name, and date of birth)
    ・Passport
    ・Basic resident registration card with photo
    ・Drivers license
    ・Certificate of driving history (issued on or after April 1, 2012)
    ・Photo identification issued to employees of government offices
    ・Health insurance, national health insurance or seamans insurance card
    ・Mutual aid association membershipbership card
    ・Public pension book, pension handbook
    ・Certificate of eligibility with photo, issued by a public agency (rehabilitation certificate, physical disability certificate, etc.)
    ・Residency card
    ・Special permanent resident card
    ・Alien registration certificate (Status of residence must be listed as “Permanent Resident” or” Special Permanent Resident,” either on the front, or on the back if status has changed)
    ・Certificate of registered evacuation center (prepared within six months prior to the date mail is to be picked up)

    Note that key and entry card cannot be received if the name and address shown on the identifying document provided differs from that on the contract.
    The contract holder must receive ID Confirmation Delivery (Special Type) in person; a proxy may not be used.

    For details, please refer to the following link:
    http://www.post.japanpost.jp/service/standard/one_add_en.html
  • Is insurance coverage provided?

    A certain amount of coverage, in line with the amount you pay in storage fees, is included.
  • What are the details of the contract terms?

    Your contract will renew automatically with no renewal fee. The usage fee is calculated on a monthly basis, and no daily calculation is available for the first and last month of the contract.
    In case the contract term is more than 3 months, you will not be charged for the first month of your contract. In case the contract term is less than 2 months, payment for the first month is required regardless of date of contract. 
  • What is “deposited value”?

    This refers to an amount equivalent to the value of the items deposited (left with us for storage). Note, however, that in the event of an accident involving items you have stored with us, this value is limited to the maximum amount allowed under fire insurance or other coverage, with the deposited value set for each individual room.
    For details, please refer to the User Agreement.
  • Are your storage rooms available for short term use?

    Storage rooms are available even for one-day use, but any use of less than one month will still incur a one-month usage fee.
  • Can I cancel my contract application in the middle of the process?

    In case you would like to cancel the application before receiving the key/entry card, please contact us.
    A 5,000 yen cancellation processing fee (before tax) will be charged.
    After you received your key/entry card, a cancellation procedure will be required. 
  • How do I change my registered address or phone number?

    If you signed up via our website, please log in to your MYPAGE, click "Contact," select "Change of registered information," and update your information.

    If you made the contract by written agreement (the previous style), your registered information cannot be changed via our website. Please contact us
  • How do I update my credit card information?

    If you signed up via our website, please log in to your MYPAGE, click "Credit card change", and update your information.

    If you made the contract by written agreement (the previous style), your registered information cannot be changed via our website. Please contact us
  • How do I change the name of the contract holder?

    Cancellation of your existing contract and creation of the new user's contract will be required. Please contact us first. 
  • What is necessary in case the contract holder has died?

    When the contract holder died, a particular procedure is required. Please contact us.
    Note that no one is allowed to enter the room until the procedure is completed.
  • How do I cancel my contract?

    [Cancellation Procedure]
    1) Log in to your MYPAGE, click "Withdarawal," and complete the application one month prior to the cancellation date.
    2)  Remove all items from your storage room and leave nothing behind by the cancellation date.
    3) Return your key and entry card to us promptly.
    * A return envelope will be sent to you.
    4) Cancellation is completed when your key and entry card are returned to us.

    In case you have no MYPAGE, please contact us via our website or phone.
  • How should I settle all the payment when I cancel the contract?

    A full month usage fee for the month you cancel the contract will be charged regardless of the date of cancellation.
    In case of refund, the amount will be refunded to you after we confirm your key and entry card are returned and there are no credit owed.